Terms and Conditions

# VayaMzansi Terms and Conditions

Effective Date: 18 June 2026

## 1. Welcome to VayaMzansi

Welcome to VayaMzansi ("VayaMzansi", "we", "our", or "us").

These Terms and Conditions govern your access to and use of the VayaMzansi website, mobile application, and all services offered through our platform.

By creating an account, booking a trip, registering as a driver or operator, or using any VayaMzansi service, you agree to be legally bound by these Terms and Conditions.

If you do not agree to these Terms, you may not use the VayaMzansi platform.

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## 2. About VayaMzansi

VayaMzansi is a South African technology platform that connects passengers with licensed and verified minibus taxi operators for scheduled commuter transport.

VayaMzansi is not a transport operator. Transport services are provided by independent operators and drivers who use the VayaMzansi platform.

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## 3. Eligibility

To use VayaMzansi you must:

• Be at least 18 years old, or have permission from a parent or legal guardian.

• Provide accurate, truthful and complete information.

• Maintain the confidentiality of your account credentials.

• Comply with all applicable South African laws.

You are responsible for all activity that occurs under your account.

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## 4. Passenger Responsibilities

Passengers agree to:

• Provide accurate pickup and destination information.

• Arrive at the designated pickup point on time.

• Treat drivers, operators and fellow passengers with respect.

• Follow all lawful instructions given by the driver.

• Wear a seatbelt where available.

• Avoid behaviour that could endanger others.

Passengers may not:

• Smoke inside the vehicle.

• Consume illegal drugs.

• Carry dangerous weapons or hazardous materials.

• Damage the vehicle.

• Harass, threaten or abuse drivers or passengers.

Violation of these rules may result in suspension or permanent removal from the platform.

## 5. Driver and Operator Responsibilities

Drivers and operators using the VayaMzansi platform must:

• Hold all licences, permits and operating authorisations required by South African law.

• Ensure that all vehicles are roadworthy, licensed and safe for passenger transport.

• Maintain valid insurance where required by law.

• Comply with all applicable transport legislation and municipal regulations.

• Ensure that vehicle documentation remains current and valid.

• Conduct themselves professionally and respectfully at all times.

VayaMzansi reserves the right to suspend or permanently remove any driver or operator who fails to comply with these requirements.

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## 6. Bookings

Bookings are confirmed only after successful payment (where applicable) and confirmation of seat availability.

VayaMzansi reserves the right to:

• Accept or decline any booking.

• Cancel a booking where necessary.

• Assign a different driver or vehicle.

• Reschedule a trip due to operational requirements.

Passengers will receive booking confirmations through the mobile application.

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## 7. Pricing

Trip fares are displayed before a booking is confirmed.

Prices may vary depending on:

• Distance travelled.

• Pickup and destination locations.

• Route demand.

• Toll fees.

• Operational costs.

• Promotional offers.

All applicable charges will be displayed before payment is completed.

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## 8. Payments

Payments are securely processed through approved third-party payment providers.

VayaMzansi does not store customers' debit or credit card details.

Accepted payment methods may include:

• Debit Cards

• Credit Cards

• Instant EFT

• Mobile payment solutions

• Other payment methods supported by VayaMzansi

Payment authorisation is required before a booking is confirmed.

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## 9. Cancellations and Refunds

Passenger cancellations and refunds are governed by the VayaMzansi Cancellation and Refund Policy, which forms part of these Terms and Conditions.

By making a booking, passengers agree to the applicable cancellation and refund rules.

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## 10. Delays

Estimated pickup and arrival times are estimates only.

VayaMzansi is not responsible for delays caused by:

• Traffic congestion.

• Road accidents.

• Weather conditions.

• Road closures.

• Vehicle breakdowns.

• Public demonstrations.

• Law enforcement activities.

• Any event beyond our reasonable control.

Drivers will make every reasonable effort to minimize delays and keep passengers informed.

## 11. Passenger Safety

Passenger safety is our highest priority.

Passengers agree to:

• Follow all safety instructions provided by the driver.

• Wear a seatbelt where fitted.

• Enter and exit the vehicle safely.

• Respect all other passengers.

Drivers may refuse transport where a passenger's behaviour poses a safety risk.

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## 12. Lost Property

Passengers are responsible for ensuring they have all personal belongings before leaving the vehicle.

If an item is left behind:

• The passenger should report it through the VayaMzansi app or by contacting Support as soon as possible.

• VayaMzansi will make reasonable efforts to assist in locating the item.

• Recovery of lost property cannot be guaranteed.

VayaMzansi, its drivers and operators are not liable for any lost, stolen or damaged personal belongings.

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## 13. Account Suspension and Termination

VayaMzansi may suspend or permanently terminate any account without prior notice where a user:

• Provides false or misleading information.

• Uses fraudulent payment methods.

• Misuses the platform.

• Violates these Terms and Conditions.

• Harasses, threatens or abuses other users.

• Commits criminal activity.

• Attempts to interfere with the operation or security of the platform.

Users whose accounts are suspended may lose access to bookings, rewards and other platform services.

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## 14. Intellectual Property

All intellectual property associated with VayaMzansi, including but not limited to:

• The VayaMzansi name.

• Logos.

• Branding.

• Mobile applications.

• Website content.

• Software.

• Graphics.

• Images.

• Text.

• Designs.

• Databases.

• Trademarks.

remains the exclusive property of VayaMzansi or its licensors.

No content may be copied, reproduced, modified, distributed or used without prior written permission.

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## 15. Privacy

VayaMzansi respects your privacy.

Personal information is collected, processed and stored in accordance with:

• The Protection of Personal Information Act, 2013 (POPIA).

• Our Privacy Policy.

By using the platform, you consent to the collection and processing of your personal information for purposes including:

• Creating your account.

• Processing bookings.

• Processing payments.

• Customer support.

• Safety and fraud prevention.

• Compliance with legal obligations.

VayaMzansi will never sell your personal information to third parties.

## 16. Limitation of Liability

To the fullest extent permitted by South African law, VayaMzansi shall not be liable for any direct, indirect, incidental, consequential, special or punitive damages arising from or related to the use of the platform or transport services.

This includes, but is not limited to:

• Loss of income or profits.

• Loss of business opportunities.

• Loss of data.

• Personal property that is lost, stolen or damaged.

• Delays caused by traffic, weather, road closures, accidents or circumstances beyond our control.

• Actions or omissions of independent drivers or operators.

Nothing in these Terms excludes any liability that cannot legally be excluded under the laws of the Republic of South Africa.

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## 17. Indemnity

You agree to indemnify, defend and hold harmless VayaMzansi, its directors, employees, contractors, partners and affiliates against any claims, damages, losses, liabilities, costs or expenses arising from:

• Your misuse of the platform.

• Your breach of these Terms and Conditions.

• Your violation of any applicable law.

• Your infringement of the rights of another person.

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## 18. Force Majeure

VayaMzansi shall not be responsible for delays, interruptions or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters.

• Floods.

• Fires.

• Epidemics or pandemics.

• Civil unrest.

• Riots.

• Government actions.

• Power outages.

• Internet or telecommunications failures.

• Labour strikes.

• Severe weather conditions.

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## 19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms or the use of the VayaMzansi platform shall be subject to the exclusive jurisdiction of the South African courts.

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## 20. Dispute Resolution

If a dispute arises, users are encouraged to first contact VayaMzansi Support to allow us an opportunity to resolve the matter amicably.

Where a dispute cannot be resolved through negotiation, either party may pursue any remedies available under South African law.

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## 21. Changes to these Terms

VayaMzansi reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on our website and mobile application.

Continued use of the platform after changes have been published constitutes acceptance of the revised Terms.

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## 22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

VayaMzansi

Email:  info@vayamzansi.org

Website: https://www.vayamzansi.org

Business Hours:

Monday to Friday: 08:00 – 17:00 (SAST)

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## Acceptance of these Terms

By accessing or using the VayaMzansi website or mobile application, creating an account, booking a trip, registering as a driver or operator, or otherwise using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

Last Updated: 18 June 2026