POPIA Notice

# VayaMzansi POPIA Notice

Effective Date: 18 June 2026

## 1. Introduction

VayaMzansi ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected, processed and stored in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This POPIA Notice explains what personal information we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

By using the VayaMzansi website or mobile application, you acknowledge that you have read and understood this POPIA Notice.

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## 2. Responsible Party

VayaMzansi is the Responsible Party for the personal information processed through our platform.

Contact Details

VayaMzansi

Website:  https://www.vayamzansi.org

Email:  info@vayamzansi.org

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## 3. Information We Collect

Depending on the services you use, VayaMzansi may collect:

### Personal Information:

• Full name

• South African ID or passport number (where required)

• Date of birth

• Email address

• Mobile telephone number

• Residential address

### Driver and Operator Information;

• Driver's licence

• Professional Driving Permit (PrDP)

• Vehicle registration details

• Vehicle licence documentation

• Roadworthy documentation

• Banking information

• Verification documents

### Payment Information

Payments are processed by secure third-party payment providers.

VayaMzansi does not store your debit or credit card details.

### Location Information

With your permission, the VayaMzansi mobile application collects your location to:

• Match passengers with nearby vehicles.

• Display live vehicle tracking.

• Improve estimated arrival times.

• Enhance passenger safety.

Location permissions can be managed through your device settings.

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## 4. Why We Collect Your Information

Your personal information is collected for purposes including:

• Creating and managing your account.

• Processing bookings.

• Matching passengers with drivers.

• Processing payments.

• Providing customer support.

• Verifying drivers and operators.

• Preventing fraud.

• Improving our services.

• Complying with legal obligations.

VayaMzansi will only process your information where there is a lawful basis to do so under POPIA.

## 5. How We Store and Protect Your Information

VayaMzansi takes the security of your personal information seriously.

We implement appropriate technical and organisational measures to protect your information against:

• Unauthorised access.

• Loss.

• Misuse.

• Alteration.

• Disclosure.

• Destruction.

Security measures include encrypted communications, secure cloud storage, restricted employee access, authentication controls and continuous monitoring of our systems.

While we take reasonable steps to protect your information, no system can guarantee absolute security.

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## 6. Sharing of Personal Information

VayaMzansi only shares your personal information where necessary to provide our services or where required by law.

Your information may be shared with:

• Licensed taxi operators and drivers assigned to your booking.

• Secure payment service providers.

• Identity and document verification service providers.

• Government authorities where required by law.

• Professional advisers including legal, accounting or auditing firms.

• Cloud hosting and technology service providers supporting the VayaMzansi platform.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

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## 7. International Transfers

Your personal information may be processed or stored using secure cloud infrastructure located outside South Africa.

Where personal information is transferred internationally, VayaMzansi will ensure that appropriate safeguards are in place and that the receiving party provides an adequate level of protection consistent with POPIA.

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## 8. Retention of Personal Information

VayaMzansi retains personal information only for as long as it is reasonably necessary to:

• Provide our services.

• Meet contractual obligations.

• Comply with legal and regulatory requirements.

• Resolve disputes.

• Prevent fraud.

When personal information is no longer required, it will be securely deleted, anonymised or destroyed in accordance with applicable laws and our internal data retention procedures.

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## 9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website performance.

• Remember user preferences.

• Analyse website usage.

• Enhance user experience.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features of the website.

## 10. Your Rights Under POPIA

In accordance with the Protection of Personal Information Act, 2013 (POPIA), you have the right to:

• Request access to the personal information VayaMzansi holds about you.

• Request correction of inaccurate or incomplete personal information.

• Request the deletion or destruction of personal information where permitted by law.

• Object to the processing of your personal information in certain circumstances.

• Withdraw your consent to the processing of your personal information where processing is based on your consent.

• Lodge a complaint with the Information Regulator if you believe your personal information has been processed unlawfully.

To exercise any of these rights, please contact us using the details provided below.

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## 11. Information Regulator

If you believe VayaMzansi has not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)

Website:

https://www.justice.gov.za/inforeg/

Email:

PAIAComplaints@inforegulator.org.za

General Enquiries:

enquiries@inforegulator.org.za

VayaMzansi encourages users to contact us first so that we can attempt to resolve any concerns promptly and fairly.

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## 12. Changes to this POPIA Notice

VayaMzansi may update this POPIA Notice from time to time to reflect changes in our services, technology, legal requirements or business operations.

The latest version will always be available on our website and mobile application.

Continued use of the VayaMzansi platform after changes have been published constitutes acceptance of the updated notice.

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## 13. Contact Us

If you have any questions about this POPIA Notice or the way your personal information is processed, please contact us:

VayaMzansi

Website:

https://www.vayamzansi.org

Email:

support@vayamzansi.org

Business Hours:

Monday to Friday

08:00 – 17:00 (SAST)

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## 14. Information Officer

VayaMzansi has appointed an Information Officer in accordance with the Protection of Personal Information Act, 2013.

The Information Officer is responsible for ensuring compliance with POPIA and handling requests relating to personal information.

Contact details for the Information Officer will be published on this website and updated once registration with the Information Regulator has been completed.

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Last Updated: 18 June 2026